Client Support

Support and Service Programs
Performance Plus – Voice
Priority Plus – IT

Training
System End User
System Administration

Technical Services Overview
Client Support Center
Help Desk Support
Remote & On-Site Support

Managed Services Program
Value Plus – Voice

 

PERFORMANCE PLUS SERVICES

 

The VERSA Performance Plus program provides complete coverage for all equipment and technical support services required to maintain your system to prevent unnecessary and costly system interruptions.

 

ALL YOUR COMMUNICATION NEEDS IN ONE EASY SOLUTION

VERSA Performance Plus Support is a comprehensive annual system support program available to clients upon the expiration of the original support services agreement.  Performance Plus is a simple and cost effective Business Communication System maintenance plan that provides the following services and benefits:

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  • Complete System Support Services for Replacement or Repair of Defective System Equipment
  • Complete Technical Support Services for Help Desk, Remote and On-Site System Support
  • Priority Scheduling for Support Services
  • Discounted Equipment and Technical Support Rates
  • Discounted System Expansion and Relocation Support Services
  • Ongoing End User Training and Education Support Services
  • Preventative Service Visits and Support Services
  • Protect Your Technology System Investment
  • Extend the Effective Life of Your Business Communications System

VERSA Performance Plus Support Program

Performance Plus is a comprehensive IP Business Communication System support program that delivers priority service and support response from our technical services operations department.  Performance Plus covers all equipment and technical support charges and allows you to maximize your technology investment, while reducing communications downtime.  With Performance Plus you will increase productivity and gain peace of mind, knowing that your communication system is current and your support is complete.  Our client and technical support team documents and monitors all system changes and additions, so we know exactly what you need, when you are ready to expand or make changes to your communications platform. Performance Plus service and support offers system on site or remote technical support Monday to Friday, 8:00 am to 5:00 pm, with extended service and support coverage available per client request.  VERSA delivers all your communication needs in one easy solution.


 

PRIORITY PLUS IT SUPPORT SERVICES


The VERSA Priority Plus program provides proactive and priority support for your network equipment and technical support services required to maintain your system to prevent unnecessary and costly system interruptions.

 

ALL YOUR COMMUNICATION NEEDS IN ONE EASY SOLUTION

VERSA Priority Support is a comprehensive annual IT Network system support program available to clients with any size network.  Priority Plus is a simple and cost effective IT Network System proactive and preventative maintenance plan that provides the following services and benefits:

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  • Pre-Scheduled Monthly Preventative Service and Support Services
  • Discounted Engineer Rates for Remote and On-Site Technical Support
  • Priority Scheduling for Support Services
  • Proactive and Preventative Scheduled Monthly System Support Services
  • Preventative Service Visits and Support Services
  • Protect Your Technology System Investment
  • Extend the Effective Life of Your IT Network System

 VERSA Priority Plus Support Program

Priority Plus is a comprehensive IT Network service and support program that delivers pre-scheduled and priority system support within your budget guidelines.  Priority Plus allows you to maximize your technology investment, while reducing potential network downtime.  With Priority Plus you will increase productivity and gain peace of mind, knowing that your system is current and your support is complete.  Our client and technical support team documents and monitors all system changes and additions, so we know exactly what you need, when you are ready to expand or make changes to your network.  Priority Plus service and support offers system on site or remote technical support Monday to Friday, 8:00 am to 5:00 pm, with extended service and support coverage available per client request.  VERSA delivers all your communication needs in one easy solution.



VALUE PLUS MANAGED SERVICES

 

The VERSA Value Plus Managed Services Program is designed to meet your communication needs and keep your system running smoothly so that you can have complete confidence focusing on your business.

 

ALL YOUR COMMUNICATION NEEDS IN ONE EASY SOLUTION

The VERSA Value Plus Managed Services program allows you to enjoy the benefits of a complete communications solution without the headaches of ownership.  Gain peace of mind knowing our technical experts will properly maintain your system to avoid downtime and maximize efficiency.  This program provides protection against obsolescent technology and gives you the ability to budget your full communication expenses.  Full term benefits of the program include:

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  • Complete Installation, Service & Warranty of the System
  • Complete User and Basic System Administration Training
  • Coverage for Direct Physical Loss or Damage
  • System Upgrade & Expansion Flexibility
  • System Software Upgrades are Included
  • Fixed Term Renewal Option
  • Potential Tax Advantage Deductible
  • Allows Business Communication System Expense Budgeting

VERSA Value Plus Managed Services Program

Value Plus Managed Services is a comprehensive IP Business Communication System managed services program that delivers a complete IP Business Communication System solution. In addition to priority service response, Value Plus covers all equipment, technical support and software updates and allows you to maximize your technology investment, while reducing communications downtime.  With Value Plus Managed Services you will increase productivity and gain peace of mind, knowing that your communication system is current and your support is complete.  Our client and technical support team documents and monitors all system changes and additions, so we know exactly what you need, when you are ready to expand or make changes to your communications platform. Value Plus Managed Services offers system on site or remote technical support Monday to Friday, 8:00 am to 5:00 pm, with emergency service 24/7.  VERSA delivers all your communication needs in one easy solution.



TRAINING

 

VERSA offers a variety of training courses for users and administrators, tailored to each client’s project application.  From introductory training before your system installation, to ongoing recurring training for new hires and existing staff, VERSA makes training a top priority and an informative experience for your staff.

VERSA offers:

  • Classroom Training: Instructor led training classes in the VERSA training facility
  • On-Site Training: VERSA brings the instructor and training class to your facility

Our goal is to deliver high quality and focused training information to our clients, so they can better understand and utilize their Business Communication System and create a more productive and efficient work environment for their business.  VERSA delivers all your communication needs in one easy solution.


TECHNICAL SERVICES & SUPPORT OVERVIEW


VERSA provides service and support to our clients 24/7/365, with our client support center staffed Monday – Friday, 7:30 am to 5:30 pm.  Your call is answered by a client support specialist who knows your company and your system.  All service, support and installation requests are entered into our project management scheduling and tracking system, providing a complete service request and transaction history for each of our clients.  All calls are logged and recorded using integrated voice documentation to ensure the highest level of client support, responsiveness, accuracy and ongoing training for our client support team.

Our technical support team can provide various levels of client support, including Help Desk Support for questions and training issues, Remote Technical Support for programming and service requests, and On-Site Technical Support for installation, support and programming requests.  VERSA delivers all your communication needs in one easy solution.